Delivery Information

Fast UK dispatch with full Royal Mail tracking on every order.
All orders are packed and dispatched from the UK. Every parcel includes tracking so you can monitor it from dispatch to delivery.

30-Day Returns Guarantee: If you are not completely satisfied, you have 30 days from delivery to return your item. See full details below.

1. Dispatch Times

  • Dispatch timeframe: Orders are dispatched within 1-2 working days after payment is received.
  • Weekend and bank holidays: Orders placed during these periods are processed on the next working day.
  • You will receive a dispatch confirmation email once your parcel leaves us.

2. Royal Mail Delivery Services

We ship using trusted Royal Mail services across the UK.

  • Standard Delivery: Typically 2-4 working days from dispatch.
  • Express Delivery: Typically 1-2 working days from dispatch.
  • Free Delivery: Available on qualifying orders as shown at checkout.

Delivery times begin from the day of dispatch, not the day the order is placed.

3. Tracking – Included With Every Order

Every order is sent with Royal Mail tracking.

  • You will receive a tracking reference via email after dispatch.
  • You can monitor your parcel directly through Royal Mail.
  • This provides full visibility from dispatch to delivery.

4. Delivery Address

  • Please ensure your address is accurate and complete before confirming your order.
  • If you notice an error, contact us immediately.
  • Once dispatched, address changes may not be possible.

5. Delays Outside Our Control

While we aim for reliable delivery, delays can occur due to:

  • Severe weather conditions
  • Royal Mail service disruption
  • Peak seasonal demand

If your order is significantly delayed, contact us and we will assist.

6. Lost or Damaged Parcels

  • If your parcel arrives damaged, contact us within 7 days and include photos of the packaging and item.
  • If your parcel does not arrive, contact us within 7 days of the expected delivery date.

We will work with Royal Mail to resolve the issue and arrange a replacement or refund where appropriate.

7. 30-Day Returns Policy

We offer a 30-day return window from the date your order is delivered.

  • Items must be returned in their original condition.
  • Contact us before returning your item so we can assist you.
  • Refunds are processed once the returned item has been received and inspected.

For full return terms, please see our Refund and Returns Policy.

8. UK Delivery Coverage

We currently deliver within the United Kingdom. Available options for your postcode are shown at checkout.

9. Need Help?

If you have any delivery questions, please contact us:

Delivery FAQ

Do all orders include tracking?

Yes. Every order is dispatched with Royal Mail tracking and you will always receive a tracking reference.

When does delivery time start?

Delivery time estimates begin from the day your order is dispatched.

How long do I have to return an item?

You have 30 days from delivery to return your item, provided it meets our return conditions.